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    Margriet Jewels

    Markeweg 12
    9468 BN Annen
    Netherlands Open in Googlemaps

    www.margrietjewels.com
    www.goudsmidmargriet.com


    Frequently asked questions

    1.1 Why a webshop like this?

    Margriet Jewels is a beautiful concept and part of Goudsmid Margriet. Goldsmith Margriet designs and makes the jewelry. The GRÀDH and REIJN collections are designed and manufactured to order. All models are forged in the workshop and exclusively to order by Goudsmid Margriet. The client remains closely involved in the manufacturing process, normally through photographs. The demand for using own, worn gold is increasing, old gold is being given new life more and more often. Want to know what's possible? Please contact Margriet for more information.

    The PLAIN Collection has been carefully compiled by Margriet from the best producers. The relationship between quality and price is decisive for Goudsmid Margriet and only the very best is good enough. Plain is a baseline that covers all needs; carefully selected jewelry at a fair price. The various articles from the Plain collection are a nice base or addition to existing pieces. Plain's necklaces are a fantastic base for the quality pendants from the webshop.  

    1.2 Do you make the jewelry yourself?

    Almost... In the Collection's GRÀDH and REIJN all the way. The jewelry is made in a traditional way by Goudsmid Margriet. Margriet is a master goldsmith and designs and makes her jewelry herself. 

    In the PLAIN Collection, the jewelry and cleaning products are carefully selected by Margriet.

    Collection REIJN

    Inspired by staying close to yourself.

    Collection Reijn is the second of the new collections that were introduced in 2020 in the webshop. Clean and modern, inspired by staying close to yourself, the (re)discovery of your own person, the basis, purity, and pride. We see a lot of high gloss, but also matte pieces, and sleek designs with gemstones that stand out.

    All models are forged in the workshop and exclusively to order by Goudsmid Margriet. After placing an order, we will keep you informed of the process by sharing photos and videos of your jewelry in the making.

    Worn gold is increasingly used as the basis for a new piece of jewelry. This gives 'old gold' a new lease of life and gives that unique piece that little bit more. Want to know what's possible? Please contact Margriet for more information and/or to make an appointment.

    Take a quick look!

    Collection GRÀDH

    'Love of my life'

    The collection Gràdh is the literal Scottish translation for 'love of my life' and the romantic influences that you see in all the jewelry in the line illustrate that the name is extremely apt. Robust, tough, sweet, and romantic. Exactly what Scotland is to Margriet!

    All models are lush, exuberant shapes with a high degree of playfulness, but always stylish and elegant. 

    All models are forged in the workshop and exclusively to order by Goudsmid Margriet. The client remains closely involved in the manufacturing process, normally through photographs. The demand for using own, worn gold is increasing, old gold is being given new life more and more often. Want to know what's possible? Please contact Margriett for more information.

    Collection PLAIN is in balance!

    The relationship between quality and price is decisive for Goudsmid Margriet and only the very best is good enough. Plain is a baseline that covers all needs; carefully selected jewelry at a fair price. The various articles from the Plain collection are a nice base or addition to existing pieces. Plain's necklaces are a fantastic basis for the quality pendants from the webshop.

    1.3 What is the difference between a jeweler and Goldsmith?

    A jeweler is often confused with a goldsmith. The profession of jeweler and goldsmith is not legally protected in our country. As a result, people find it difficult to draw the line between a jeweler and a specially trained goldsmith. Especially the older people find it confusing. After all, they used to go to the jeweler.

    At this time, a jeweler often only followed a course with which the value of gold and silver jewelry can be determined. A goldsmith is a craftsman and is trained to repair, design, manufacture, and of course value jewelry.  

    As a rule, the jeweler sells manufactured jewelry. The Goldsmith hardly. The Goldsmith can work with semi-finished products.

     

    2.1 What is a Recognized Craft Company?

    Margriet Jewels, part of Goudsmid Margriet, is a certified Recognized Craft Company. Differentiation is very important in every market. This is certainly true for craft businesses.

    Companies that work with the Recognized Craft Company quality mark are:

    • proven professional competence
    • objectively tested by an independent auditor
    • qualitative choice for the consumer/client


    In short, with the Recognized Craft Company quality mark you opt for the quality of traditional craftsmanship and professional entrepreneurship. 

    The quality mark gives you the assurance that you are doing business with an objectively tested company, where quality is guaranteed according to independently established standards. In addition, gold and silversmiths and pavers with the quality mark are affiliated with the dispute settlement procedure and they invest in safe and healthy working conditions.

    An independent Chamber of Crafts assesses the companies.

    2.2 What is the Federation GOLD | SILVER?

    Margriet Jewels, part of Goudsmid Margriet, is affiliated with the GOLD | Federation SILVER

    Is your jeweler, gold/silversmith, watch technician, or appraiser affiliated with the Gold and Silver Federation (FGZ)? Then you have come to a reliable address.

    • skilled entrepreneurs  
    • quality and service
    • reliable advice  
    • custom design  
    • repair and maintenance of clocks and watches
    • appraisals of jewelry items after 1952
    • independent
    • disputes committee

    The Gold and Silver Federation, founded in 1933, is the trade association for entrepreneurs in the Dutch gold, silver, watch, and gemstone industry. The FGZ is committed to various issues, including the promotion of the entire jewelry industry. The affiliated members are professionally trained, give advice that you can use, and are service-oriented. If you buy from an FGZ member, you know for sure. Then you're good.

    The FGZ considers it important that consumers are protected and stands for a fair and reliable market. With our members, you get value for money: quality jewelry that meets the requirements.

    Affiliated with FGZ? Then you know for sure.

    2.3 Are you affiliated to a hallmark?

    Yes, the original website of Margriet Jewels is affiliated with Webshop Trustmark - safe and reliable shopping on the internet - the largest quality mark in the Netherlands and Europe. 

    If you shop at an affiliated webshop, you as a consumer know that:

    • You can pay securely
    • You know for sure which company you are shopping at
    • Your privacy is guaranteed
    • There is independent dispute mediation
    • The Keurmerk code must be complied with by a shop
    • You have a cooling-off period of

    In other words, you can shop safely and reliably on the internet.

     

    3.1 Are all jewelry provided with a Mastermark and Valuemark ?

    Of course! This depends on the weight. For silver, this applies to the jewelry from 8 grams. For gold, this applies to jewelry from 1 gram. For platinum jewelry, this applies from 0.5 grams. Every jeweler/goldsmith in the Netherlands is obliged to comply with the guarantee law. Read here for more info.

     

    4.1 I want to engrave my jewerly, what are the possibilties?

    If you order a piece of jewelry from Margriet Jewels, it is (almost) always possible to have it engraved. The possibilities are great because the engraving is applied by means of a laser. Think about; 'own handwriting' written name and date on wedding rings, initials on the back of a pendant, etc. This makes the jewelry even more personal.  

    When ordering your piece of jewelry, a space is visible on the final screen in which comments can be left. You can indicate there whether you would like an engraving. There is personal contact with every order.

    4.2 How do I measure my ring size?

    You can get a Multisizer sent home for free to accurately measure the ring size of your finger. Margriet Jewels works with the Multisizer because her experiences with it are good. To be sure of the correct ring size, you can have the ring size measured by a goldsmith or a jeweler, or you can use this easy tool. 

    You will receive a clear description of how to use the Multisizer together with the Multisizer. 
    You will receive the Multisizer within 48 hours. After using the Multisizer you know your ring size and you can continue ordering your ring on the original webstore of Margriet Jewels!

    For questions about the use of the Multisizer, please contact us.

    Order your free Multisizer here! 

    5.1 How will my order be packaged and send?

    PACKAGING & SHIPPING

    All jewelry orders above 75.00 euros are firmly secured in a beautiful luxury jewelry box and then packaged as a luxury gift box. (see photo) You can gift this packaging directly to your beloved person. These orders are always sent insured with the company Mikropakket.nl. 

    Margriet will let you know when your package has been picked up by means of a personal email. You can then assume that your package will be delivered to you the next day. You are expected to be at home.

    By means of the TRACK&TRACE number, you can track your order and possibly contact Mikropakket.

    All jewelry under 75.00 euros is packed in a sturdy letterbox box. So that you can receive it in your mailbox. Or you can choose to have it sent insured, as happens with an amount above 75.00 euros.

    5.2 When do I receive my order?

    Margriet Jewels has no products in stock. All our products in the PLAIN Collection have a delivery time of 5-15 working days. In the Collections GRÀDH and REIJN, the delivery time is in consultation.

    5.3 Can I return jewelry?

    Yes, you can! Except for personalized jewelry. e.g. the ashes jewelry and jewelry with a fingerprint. Margriet Jewels will reimburse all payments, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. Goudsmid Margriet uses the same means of payment that the consumer used for reimbursement unless the consumer agrees to a different method. The refund is free of charge for the consumer.

    5.4 Is it save for my jewelry to be send?

    Of course! We send all jewelry/articles above € 75 with Mikropakket. Mikropakket will deliver your jewelry to you by registered mail and with great care. Jewellery/articles under € 75 are sent by Post NL as standard. Your jewelry will of course be sent home in a protected package!

    5.5 Do I have to pay for shipping?

    Yes, at Margriet Jewels you pay shipping costs for jewelry or products with a value of less than 75 euros.

    The shipping costs are 12 euros or 45 euros. You choose whether you want it shipped via Post NL for 12 euros or whether you want it shipped insured via micro package for 45 euros.

    6.1 Can I melt down OLD (precious) Silver for something new?

    Sure can!

    When it comes to savings, this is NOT a good option. Because if we buy new silver (sheet or wire) it is cheaper than the labor of melting silver to make sheet or wire.

    When it comes to EMOTIONAL value, this IS a wonderful solution. Further explanation is then the same as for gold.

    6.2 Can I melt down OLD (precious) Gold for something new?

    It is certainly possible to have a beautiful new piece of jewelry designed and manufactured by me and my team from old (precious) jewelry.

    In my studio ( www.GoudsmidMargriet.com ) it is our daily work. The jewelry we make is custom and so are the designs. 

    The emotional value is preserved and revived. " The story continues "

    6.3 Melting down your jewelry - Saving money? Yes / no?


    A piece of jewelry melted down and/or modified is not always cheaper than a new piece of jewelry. This is of course due to the labor we have on a piece of jewelry.

    Remelting jewelry from Gold can save a lot, however, silver jewelry certainly does not! If we buy silver, it is cheaper than melting it down and forging it into wire or plate.

    I always say; "A custom-designed and manufactured piece of jewelry, there is only 1 of them in the world, with us always solid and made of precious metal"

    Having said this, there is indeed a price tag for designing/manufacturing (old) gold jewelry.

    For more information at; https://www.goudsmidmargriet.com/kennismaking-en-proces/ 

    6.4 Can I send in (old) Gold or Silver?

    We are not a gold/silver trade. So, we do not buy gold and/or silver from customers. 

    We only take Gold and/or Silver if we are allowed to make something beautiful from it. 

    6.5 If I want to preserve the emotional value, is melting down and/or refurbishing jewelry a good option?

    That's for sure! As standard, we take photos of the entire process. That way you are a bit involved. Nice for us to share. For you a fond memory of the process.  

    7.1 Do only work with precious metals?

    Yes, we at Goudsmid Margriet & Margriet Jewels specialize in the design and manufacture of precious metal jewelry.
     
    What is Precious Metal:
    Precious metals are: Platinum, Gold, and Silver.
    Precious metal is a very durable metal, which can almost always be entertained and melted down. And that is exactly what we do at Goudsmid Margriet & Margriet Jewels.
    Goudsmid Margriet has over 30 years of experience with precious metals, so can tell you much more about it.


    Be sure to check out the Socials for recent work! click here; https://www.instagram.com/goudsmidmargriet/ 

    7.2 Do you also work with titanium?

    We at Goudsmid Margriet & Margriet Jewels do not work with Titanium, we specialize in designing and manufacturing precious metal jewelry.

    Titanium:
    Titanium is widely used for jewelry. Mainly because it is strong, anti-allergenic, and easy to work with. The biggest reason why we don't work with it is that Titanium can't be soldered, so it doesn't bond with Precious Metals.
     
    What is Precious Metal:
    Precious metals are: Platinum, Gold, and Silver.
    Precious metal is a very durable metal, which can almost always be (re)melted down. And that is exactly what we do at Goudsmid Margriet & Margriet Jewels.
    Goudsmid Margriet has over 30 years of experience with precious metals, so can tell you much more about it.


    Be sure to check out the Socials for recent work! click here; https://www.instagram.com/goudsmidmargriet/ 

    7.3 Do you also sell and/or repair clocks/watches?

    We at Goudsmid Margriet & Margriet Jewels specialize in the design and manufacture of precious metal jewelry.

    We do not sell/repair Clocks and Watches... You must go to a watch and/or jeweler for this.

    Be sure to check out the Socials for recent work! click here; https://www.instagram.com/goudsmidmargriet/

    7.4 Do you make and/or repair Silver useritems?

    We at Goudsmid Margriet & Margriet Jewels specialize in the design and manufacture of precious metal jewelry.

    We do not make and/or repair Silver consumables. For this, you have to go to a silversmith.

    Be sure to check out the Socials for recent work! click here; https://www.instagram.com/goudsmidmargriet/

    8.1 Which gemstone can I order for my jewelry?

    In principle, you can have all Gemstones placed in your jewelry. Examples in the store include: Ruby - Sapphire - Emerald - lab-grown Diamond - Diamond - Citrine - Garnet - Padparadscha - Tourmaline - Moss Agate - Carnelian - Aquamarine - Red Coral - Opal and Malachite.

    8.2 What is the difference between a diamond and a cubic zirconia?

    Zirconia is very popular as an imitation diamond, but the properties differ considerably! A diamond is the hardest material on earth. So if you choose a diamond, you choose a gemstone that has no wear and that glitters optimally.

     

    9.1 Online shopping of Ashes rings or hair jewelry?

    Ashes and/or Hair rings are made by placing a small amount of ashes or hair from a loved one into the ring. Designing, making, and installing Ashes and/or hair rings is a very sensitive process. The GRÀDH and REIJN Collections are designed and manufactured to order by Goudsmid Margriet. In other words, this means that there is no mass production, but that each piece of jewelry is truly unique. This gives you a ring that specifically meets your needs. The (ashes) rings in the PLAIN Collection have been carefully composed by Margriet. The price & quality are correct and there is a fast delivery time. In almost every piece of jewelry, a space can be created by Margriet for the ashes or hair of your loved one. Ask for the possibilities.

    After you have placed your order, Margrietjewels.com will always contact you to discuss how you want the ashes or hair placed

    9.2 Remembering your loved one with a fingerprint?

    Wearing the personal fingerprint of your deceased loved one on or in a traditionally crafted ring or pendant is a wonderful way of commemorating. When a loved one dies, it often leaves a huge void. Moreover, memories are abundant in your mind. You can make some memories tangible by, for example, symbolizing a loved one or an important event in a piece of jewelry. 

    If your loved one has passed away, fingerprints are often made of the deceased. Ask your funeral director about this. Funeral counselors have this standard these days. Isn't this the case? Then you can also do this yourself using the IFS system.

    Make a sharp print with the Ink Free Fingerprint System (IFS 1-3 or 3.1). This is available in the range below.

    9.3 Can I be present when the ashes are processed in the jewelry?

    The team of Margriet Jewels will contact you personally and discuss the process for placing the ashes in the ordered piece of jewelry. For example, you personally visit Goudsmid Margriet's atelier to place the ashes in the ordered piece of jewelry or you send the ashes to Goudsmid Margriet and have the ashes placed by the Goudsmid Margriet team. A photo is always taken of the process, so also of placing ashes in a piece of jewelry, if you appreciate that you can receive these photos. 

    9.4 Are the ashes visible in the jewelry?

    You can choose whether you want to wear it as visible, not visible, or invisible. You can even place hair (or have it placed) in some jewelry. Hanger KRACHT is a wonderful example of this.
    In certain rings, the axis is invisible, but in Ring MEMORIE, for example, the axis is visible. In the pendants, you can choose to process it as visible, not visible, or semi-visible. Look at the various memorial jewelry for the possibilities.

    9.5 Can I also use my old jewelry for a new piece of (ashes) jewelry?

    Yes, you can! Very often jewelry of deceased loved ones is melted down and processed into a new piece of jewelry. There are so many possibilities for this. Contact goldsmith Margriet for more information. Do you want to get some inspiration first? Then take a look at her portfolio.

    10.1 How do I maintain my jewelry?

    Jewelry will retain its beauty if properly maintained. Over time, jewelry loses its shine, gets scratched, bends, dents, or wears out. Routine checks and refurbishments can prevent serious damage or loss. It is important that you consistently plan a maintenance moment. 

    We've put together a list of care tips to help your jewelry last a lifetime.

    How do you clean jewelry? Many people don't realize that household cleaners, makeup, hair care products, and many other household chemicals can damage jewelry and metals. Of course, prevention is better than repair. So clean your jewelry regularly. Jewelry with stones in particular gets dirty quickly. There are many different products on the market for cleaning your jewelry. Be well informed! The safest way to clean your jewelry is with a little warm water and washing-up liquid and a soft brush. NOTE: Pearls need special treatment!

    General jewelry cleaning rules: If the jewelry contains glued stones, do not immerse it in hot water. This can affect the adhesive that holds the stones in place. Use a damp cloth instead of hot water. Are the stones held in place by metal settings? Then you can safely immerse the piece of jewelry in (warm) water. Please note that sudden temperature differences can still cause cracks in stones. If the jewelry does not contain any stones, you can safely immerse it in water. Hot water is also possible. You can easily clean and polish your jewelry at home. You can also have it done at a jeweler/goldsmith with probably an even better result. You also don't have to worry about the right cleaning techniques.

    10.2 How do I clean silver jewelry?

    How do you clean silver jewelry? Silver jewelry needs more cleaning than gold jewelry because it tarnishes (also called black). Depending on how dirty the jewelry is, there are plenty of options for cleaning silver jewelry. The easiest way to clean is to polish with a slightly damp soft cloth with a little water and soap. Polish the follow-up lens with a dry cloth. There are also very handy silver cloths on the market, these are ideal.

    View your Silver Cloth here!

     

    10.3 How do I clean gold jewelry?

    How do you clean gold jewelry? Gold can be cleaned just like silver. Although it does not get dirty or greasy as quickly as silver, it can still happen that gold looks less beautiful over time. Use a damp cloth or a soft toothbrush with a little water and some washing-up liquid. An ultrasonic is ideal, this is a device that works on batteries or electricity. Fill the appliance with hot water and some washing-up liquid and possibly ammonia.

    ATTENTION: only suitable for jewelry with diamond, moissanite, and cubic zirconia. It is advisable to clean your jewelry in this every month.

    Order your ultrasound here!

    10.4 What is ultrasonic cleaning?

    Ultrasonic cleaning is a very effective cleaning technique. The cleaning effect in an ultrasonic bath is created because sound waves (not perceptible to humans) are sent through the water with the cleaning fluid. This creates tens of thousands of air bubbles that collapse due to the sound waves. These implosions result in a multitude of small currents through the cleaning fluid. These currents act like a brush and loosen the dirt from the object. The result: ultrasonic cleaning of the objects in the cleaner. This is without scratching or sanding and to places that you cannot reach by hand. 

    Order your ultrasound here!

    11.1 Does Margriet Jewels also work with funeral companies?

    Margriet Jewels has collaborations with, among others, crematoria and funeral directors. The cooperation is based on mutual respect, quality, and integrity. If you would like more information about a collaboration, please do not hesitate to contact Margriet Burger! Margriet has a close collaboration with Uitvaartcentrum Oost-Groningen. 

    12.1 Does Margriet Jewels also sell jewelry from other suppliers?

    Yes, the sales department of Margriet Jewels and Goudsmid Margriet carefully selects jewelry based on quality and wearability. The PLAIN Collection is a good example of this.

    Collection PLAIN is in balance!

    The relationship between quality and price is decisive for Goudsmid Margriet and only the very best is good enough. Plain is a baseline that covers all needs; carefully selected jewelry and cleaning products at a fair price. The various articles from the Plain collection are a nice base or addition to existing pieces. Plain's necklaces are a fantastic basis for the quality pendants from the webshop.  

    13.1 Where can I submit my complaint?

    It is, of course, unpleasant if you have a complaint about our services as you experienced them. Nevertheless, we kindly ask you to pass on your complaint to us. This can be done by e-mail, regular mail, and/or telephone. We always take complaints seriously and try to find a solution to everyone's satisfaction. After receiving your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, which Goudsmid Margriet is affiliated with. If, for any reason, the mediation attempt does not lead to a satisfactory solution, then there is the possibility to submit your dispute to the Disputes Committee (SGC).

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